Playbook AI Privacy Policy
Effective Date: May 25, 2026

This Privacy Policy explains how Playbook AI, also displayed as PlaybookAi, collects, uses, discloses, and protects information when you use the Playbook AI mobile application, website, AI chat features, account features, and subscription features (collectively, the "Service").

If you do not agree with this Privacy Policy, do not use the Service.

1. Contact

Playbook AI
Email: privacy@playbookai.app

2. Summary

Playbook AI is an AI dating coaching app. We collect information needed to create your account, authenticate you, provide AI chat responses, enforce free usage limits, process Apple in-app purchases, operate the app, secure the Service, respond to support requests, and comply with law.

We do not sell your personal information. We do not use your information for third-party advertising. We do not track you across apps or websites owned by other companies for advertising or advertising measurement.

3. Information We Collect

Account information:
When you sign in with Apple, we may receive your Apple user identifier, email address, and name if you choose to share it. Apple may provide a private relay email address if you choose to hide your email.

Authentication information:
We generate and use authentication tokens to keep you signed in and to protect account access.

Chat content and user-generated content:
When you send a message, prompt, dating scenario, or other text to the AI chat, we process that content and the relevant conversation context to generate a response. The app may store chat history locally on your device. Chat text is transmitted to our backend and to AI/retrieval providers as needed to answer your request.

Subscription and purchase information:
If you buy or restore a subscription, we process purchase receipt data, transaction identifiers, product identifiers, subscription status, subscription expiration date, and related purchase validation information. Apple processes your payment information. We do not receive your full payment card number from Apple.

Usage information:
We collect usage state needed to operate the Service, such as daily message counts, remaining free messages, subscription status, reset dates, preferences, and account timestamps.

Technical and diagnostic information:
We may collect server logs, request metadata, error logs, device or app metadata, IP address, timestamps, and security-related information to operate, troubleshoot, secure, and improve the Service.

Local device storage:
The app uses local device storage, secure storage, and similar technologies to keep you signed in, store basic user data, store preferences, and save chat history on your device.

4. How We Use Information

We use information to:

- create and authenticate your account;
- provide AI chat responses and dating coaching features;
- maintain chat context and local chat history;
- enforce free message limits and subscription access;
- validate purchases, restore purchases, and manage subscription status;
- personalize basic app settings and preferences;
- provide support and respond to requests;
- detect, prevent, and investigate abuse, fraud, security incidents, or technical issues;
- maintain, debug, analyze, and improve the Service;
- comply with legal obligations and enforce our Terms of Service.

5. App Store Privacy Labels

For App Store Connect privacy disclosures, the Service may collect the following data types, depending on how a user uses the app:

- Contact Info: email address and name, if shared through Sign in with Apple.
- User Content: messages, prompts, and other free-form text submitted to the AI chat.
- Identifiers: Playbook AI account ID, Apple user identifier, and authentication-related identifiers.
- Purchases: purchase receipt data, transaction identifiers, product identifiers, subscription status, and expiration dates.
- Usage Data: daily message counts, subscription access state, preferences, and app interaction needed for app functionality.
- Diagnostics: crash, error, performance, and technical logs where collected.

These data types are used for App Functionality, Product Personalization, security, troubleshooting, support, and legal compliance. Some data is linked to your account because it is used to authenticate you, provide your subscription, enforce message limits, or deliver the Service.

6. How We Share Information

We share information with service providers only as needed to operate the Service. These may include:

- Apple, for Sign in with Apple, App Store subscriptions, purchase processing, refunds, and receipt validation;
- cloud hosting and database providers, including AWS services, for backend APIs, authentication, account records, usage records, and server logs;
- AI model providers, including OpenRouter and the model providers made available through it, to generate AI responses;
- retrieval or database providers, including Pinecone, to retrieve relevant coaching context for AI responses;
- app platform and infrastructure providers, including Expo or similar services, to support app delivery, updates, diagnostics, and app functionality.

We may also disclose information if required by law, legal process, governmental request, security investigation, fraud prevention, enforcement of our Terms, protection of rights and safety, or in connection with a merger, acquisition, financing, reorganization, or sale of assets.

7. AI Processing

Your chat messages and relevant conversation context may be sent to AI and retrieval providers to generate responses. Do not submit information that you do not want processed by these systems, including highly sensitive personal information about you or others.

AI responses are generated automatically and may be inaccurate or inappropriate. You are responsible for deciding whether and how to use them.

8. Retention

We keep account, subscription, purchase, usage, and technical records for as long as needed to provide the Service, maintain security, resolve disputes, comply with law, and enforce our agreements.

Chat history may be stored locally on your device. Our backend processes chat content to generate responses. We may retain limited logs or records as needed for security, troubleshooting, support, legal compliance, abuse prevention, and service operations.

When you delete your account, we delete or de-identify account information from active systems unless retention is reasonably needed for legal, security, fraud prevention, payment, tax, dispute, backup, or compliance purposes.

9. Your Choices

Sign in with Apple:
You can choose whether to share your real email address or a private relay email address through Apple.

Local chat history:
You can delete chats in the app where that feature is available. You can also remove local app data by deleting the app from your device.

Account deletion:
You can delete your account in the app where available or contact privacy@playbookai.app. Account deletion does not cancel an Apple subscription.

Subscriptions:
You can manage or cancel Apple subscriptions in your Apple Account settings. Refund requests are handled by Apple under Apple's policies.

Privacy requests:
Depending on where you live, you may have rights to access, delete, correct, or receive a copy of personal information, or to object to certain processing. To make a request, contact privacy@playbookai.app.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, and we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed.

11. Children

The Service is intended for adults. We do not knowingly collect personal information from children under 13 or from anyone under the minimum age required to use the Service. If you believe a child has provided personal information to us, contact privacy@playbookai.app.

12. International Transfers

We and our service providers may process information in the United States and other countries. These countries may have data protection laws different from those where you live.

13. Do Not Track and Advertising

The Service does not respond to browser "Do Not Track" signals. We do not use your information for third-party advertising or track you across apps and websites owned by other companies for advertising or advertising measurement.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify you, such as by updating the effective date, posting notice, or providing in-app notice. Continued use of the Service after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

15. Contact

Questions or requests about this Privacy Policy can be sent to:

Playbook AI
Email: privacy@playbookai.app